“All our life, so far as it has definite form, is but a mass of habits”
-William James
Back to sensory branding
A great example of how a sensory experience can change customer perspective was demonstrated in a study carried out by Dr. Alan Hirsch. Researchers placed two identical pairs of Nike shoes in two separate but identical rooms. The only difference between the two setups was that one room was infused with a pleasant floral scent while the other one was not. The participants were asked to examine the shoes in each room and then fill out a questionnaire. Amazingly, subjects preferred the shoes in the scented room by 84%! Moreover, when they were asked to appraise the value of each pair, they valued the Nikes in the scented room $10 higher than the ones in the non-scented room.

This experiment is a great illustration of how incorporating multisensory touch points into customers’ purchasing journey can improve the experience, as well as the perceived value of products.
Next Steps
Despite all the advantages that sensory marketing offers, there are still barriers to be overcome. I am talking about the physical limitations such as the inability to incorporate smell and taste into a TV commercial or a radio ad. Having said that, there are already companies offering sensory branding experiences in different touch points.
Cinescent is one such company that allows marketers to pump out fragrances into movie theaters when commercials for those brands are displayed on the screen. An interesting case study was conducted for Nivea wherein the scent of Nivea sunscreen was infused into the theater simultaneously with the commercial. Results were quite incredible based on the cinema exit polls. Moviegoers who were exposed to the scent displayed a 515% increase in brand recall compared to the group that saw the ad without the scent.
It is interesting to think about what the future holds for sensory marketing. As the technology advances, we will see more and more sensory experiences being incorporated into advertising in creative ways. It is the only way that brands can break through the clutter in the oversaturated world of visual ads.



